Terms & Conditions
Last updated: 4 September 2026
walinkapi.com (“WA Link”, “we”, “us”) provides a WhatsApp messaging API platform. You can reach us at [email protected]. By creating an account or buying a plan on this website you agree to these Terms.
WA Link lets you connect your own WhatsApp number to an instance on our platform and send and receive messages through an HTTP API. A plan is prepaid: it grants a message allowance, a number of connected accounts (instances), and a validity period in days, all shown on the plan before you buy.
Delivery is immediate and automatic. As soon as your payment is confirmed, the plan is applied to your account and the allowance is available in your dashboard. There is nothing to ship and nothing to wait for.
Message throughput, delivery speed and delivery success depend on the WhatsApp platform and on the recipients’ own devices and settings, which are outside our control.
You must give accurate registration details and keep them current. Your API token authenticates every request, so treat it as a password: keep it secret, rotate it if it leaks, and tell us immediately if you believe your account has been accessed by someone else. You are responsible for all activity carried out with your token and for anything sent from a number you connect.
You must be at least 18 years old, or the age of majority where you live, to hold an account.
WA Link is built for conversations your recipients are expecting: one-time passwords, order and delivery updates, appointment reminders, invoices and receipts, account notices, and replies to your own customers.
You may only message people who have given you permission to contact them — your own customers, users or contacts, with a lawful basis for the message.
The following are prohibited and will end your account:
Fair use. A connected number is an ordinary WhatsApp number, not a broadcast channel. We recommend no more than around 250 messages per day per connected number. Sustained volume beyond that, or a rise in recipient blocks and spam reports, may lead to throttling or suspension of the instance so that your number and our platform stay healthy.
We investigate complaints and may suspend an account while we do. Suspension for a breach of this section does not entitle you to a refund.
WA Link is an independent service. We are not affiliated with, endorsed by, sponsored by or otherwise connected to WhatsApp LLC or Meta Platforms, Inc., and “WhatsApp” is used here only to describe what the platform interoperates with.
You remain responsible for complying with WhatsApp’s own terms for the number you connect. WhatsApp may restrict, block or ban any number at its sole discretion. We cannot prevent, appeal or reverse that, and it is not a fault in our service. Please see our Refund & Cancellation Policy for how we handle these cases.
Prices are shown on our pricing page in the currency of the country registered on your account, and the plan, allowance, validity and total are shown again before you confirm. Prices include applicable taxes where our payment provider is required to collect them.
Card payments are processed by Dodo Payments, which acts as the Merchant of Record for those orders: the charge on your statement and the receipt for it come from them. We also accept a number of local and alternative payment methods, shown at checkout. We never see or store your full card details.
Plans are prepaid and do not renew automatically. A plan starts when payment is confirmed and runs for the number of days shown on it.
You may request a full refund within 7 days of purchase if the plan is substantially unused. Full details, including what counts as unused and how to ask, are in our Refund & Cancellation Policy, which forms part of these Terms.
We aim for high availability but do not guarantee uninterrupted service. We may carry out maintenance, and we will try to schedule anything disruptive outside peak hours.
Support is by email at [email protected] and through the support desk in your dashboard. We reply to every message, normally within one business day.
We may suspend or close an account that breaches these Terms, that is used unlawfully, or that is the subject of a payment reversal or chargeback. You may close your account at any time from your dashboard or by emailing us.
The platform, the website, our documentation, logos and branding belong to WA Link. You may use them only as needed to use the service. The content of the messages you send remains yours.
Except as these Terms expressly state, the service is provided “as is”. We do not warrant that it will be uninterrupted or error free, that any particular message will be delivered, or that a connected number will remain usable on WhatsApp.
We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or business opportunity. Our total liability for any claim is limited to the amount you paid for the plan the claim relates to. Nothing here limits liability that cannot be limited by law, and your statutory consumer rights are unaffected.
We may update these Terms. The version published at the time of your purchase governs that purchase, and material changes will be announced on this page with a new “last updated” date.
Please contact us first at [email protected] with your order id — almost everything is resolved quickly that way. Our Privacy Policy, Refund & Cancellation Policy and contact details are linked from every page of this site.